We hope you will be happy with the service you receive at Hallgate Primary School; we have high standards for our teaching, administration, and pastoral care, and we endeavour to maintain these standards as much as possible. However, we do recognise that mistakes, misunderstandings, and unforeseen situations can happen from time to time, and we aim to resolve these as quickly as possible when they do.

If you have a concern or query, please contact the relevant member of staff to discuss the matter, where we will seek to find a resolution as soon as possible. If the issue has not been resolved, the next step is to arrange a meeting / phone call with the Headteacher (or designated senior member of staff).

If the matter is still not resolved following senior leader involvement, a formal complaint can be submitted and a copy of our Complaints Policy is below.

The school will not review abusive, threatening, or demonstrably false complaints at any point of this process, whether made on the phone, in person, or in writing; and we reserve the right to take legal action against anyone who harasses or is physically or verbally aggressive to our staff.